FREQUENTLY ASKED QUESTIONS

Are you planning to stay at the hotel Gambetta in the near future and need more information?
Here you’ll find answers to common questions we receive from our guests.
If you don’t see what you’re looking for, contact us and we’ll get back to you as soon as possible!

*BEFORE MY STAY*

Are you able to store luggages before our room is ready or after check-out?

Yes, we can store luggage before and after checkout, free of charge.

Do you have rooms for people with reduced mobility?

We don't have any rooms for people with reduced mobility, so we suggest the Grand Hôtel Français, which is part of the Ginto Hotels collection just like the Hôtel Gambetta. Located just 2 minutes' walk from the Hôtel Gambetta, it offers a room accessible to people with reduced mobility, with a wide entrance door and a bathroom fitted out for your comfort.. To find out more >

What is your cancellation policy?

Please reference the rate that you booked for the cancellation policies associated with it or our terms and conditions of sales.

What are your terms & conditions of sale ?

To read of our terms and conditions of sales, please click here.

How do I subscribe to the cancellation insurance?

Once you have chosen the dates of your stay and your room, our partner Europ Assistance will offer you a cancellation insurance.  You can take out this insurance directly on our booking engine , just before confirming your stay. To find out more, read the cancellation insurance summary and terms and conditions. Book your stay with peace of mind!

Is the hotel suitable to accommodate for families?

If you're looking for a family break at Le Gambetta, it's possible! Thanks to our adjoining rooms, you'll have two bedrooms on the same landing. So you can enjoy being with your children while preserving your privacy. Find out more >

Do you allow pets?

We are happy to accommodate one (1) pet per room per night (max 10kg) for €10 per night per room. Your very special guests will even be provided with a basket and bowl.

Please leave them in your room if you are going to the breakfast room, or in their carrier bag if you wish to take them with you. Please also keep them on a leash or in their carrier bag when moving around the hotel. They will undoubtedly be exemplary guests, but we ask you to clean up any messes they make and prevent them from barking. Any damage caused by your dog will be billed to you.

Service dogs are of course welcome throughout the hotel.

What means of payments do you accept?

We accept cash and all major credit cards, including Visa, American Express and MasterCard. Please note that we cannot accept payment by cheque. Our hotel does accept cash as payment at check-out, but a valid credit card must still be presented upon arrival.

Will I be billed directly when I give my credit card number?

For all reservations, the customer must provide a credit card number in order to guarantee the reservation of your room for the duration of your stay:

-In the case of a reservation at the flexible rate, a pre-authorisation of one (1) euro on your payment card at the time of reservation. 7 days before your arrival, a new pre-authorisation equivalent to the amount of the first night will be made on your payment card, for all types of rate conditions (except non-refundable rates).

-In the case of a non-refundable booking, the full amount of the stay will be debited at the time of booking.

Will I be debited directly when I give my bank card number or will I pay at the hotel?

To guarantee your security and ensure greater confidentiality, our website uses the SSL encryption protocol. When data is transferred over the Internet, the information entered in the various forms is automatically encrypted. The SSL (Secure Socket Layer) encryption system automatically encodes data before it is transmitted over the Internet. It is only decrypted once it reaches the server of our booking engine & online payment provider.

SSL is currently the most reliable and widespread solution. To be sure that your browser is compatible, check for a key or padlock icon.

Are VAT and city tax included in the price of my stay?

Rates include VAT but exclude the current city tax per person per night.

How many rooms can I book at once on your website?

If you would like to make a group booking for a celebration or event at our hotel, please note that the maximum number of rooms that can be booked online is four (4). Lookinf to book more? For detailed information, please contact our team at the following e-mail address : hotelgambetta33@orange.fr

*DURING MY STAY*

What time is check-in & check-out?

Rooms are available from 3 p.m. on the day of arrival (local time) and must be vacated by 12 p.m. on the day of departure.

Can I smoke in the hotel ?

For the comfort of our guests, the hotel is entirely non-smoking.  Smoking in your room and in the hotel is punishable by a €68 fine. 

Is there a extra charge for WIFI?

No, Wi-Fi is complimentary at the hotel Gambetta.

Where can we park our car?

The hotel does not have a car park. However, you can park your car at the Parking Clémenceau, located at 13 bis Cours Georges Clemenceau, 33000 Bordeaux. Open 24 hours a day, this car park is a 5-minute walk from the hotel. To take advantage of the preferential rates granted to hotel guests (15 euros per day), please contact us by email: hotelgambetta33@orange.fr or via whatsapp +33 6 58 04 17 66.

To drop off your luggage at the hotel: Please contact us before your stay so that we can give you the entrance code to rue de la Porte Dijeaux.

*Remove your electronic toll collection badge before entering the car park to benefit from the hotel's preferential rate.

Do I need a credit card at check-in?

Yes, all guests need a valid credit card that matches their Identification.

At what time can I take my breakfast?

Continental buffet breakfast is served from 7am to 10am and costs EUR 9 per person per day for adults and EUR 4.5 per day for children aged 6 to 11. It is free for children under 5.

I haven't booked my breakfast. Can I have it on spot on the day?

On simple request to our team, and payment of the supplement due, you can have access to the breakfast room.
If your room is marked "breakfast included", you do not need to book breakfast: it is included in the price of your stay.

*after MY STAY*

How can I get a copy of my invoice?

Please contact us at the following e-mail address: hotelgambetta33@orange.fr.

I've forgotten something at the hotel, what can I do to have it back?

If you forget any personal items during your stay at the hotel, please contact us directly at the following e-mail address: hotelgambetta33@orange.fr

I want to share my feedback after my stay: how do I go about it?

Following your stay, you will receive a questionnaire to give us feedback on your experience.

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